Returns & Refund Policy

Returns & Refund Policy

Sobremezza takes pride in customer satisfaction.

If you are not satisfied with your order, you may return an item for refund or exchange within 30 days of purchase. For the product to be eligible for return or exchange, it must be returned in its original packaging, unopened, unused and in its original condition.

In order to process your return, we require a receipt or proof of purchase.


REFUNDS

To return your product for a refund, you must request authorization from our team. You can contact us at cutomercare@sobremezza.com or via phone at 305-221-0708. Once authorized, mail your product to:

Sobremezza
5757 Blue Lagoon Drive, Suite 110
Miami, Florida 33126

Upon receipt of your return,  the product will be inspected and you will receive an email from our customer care team confirming receipt of the returned item. Once your return is approved you will receive an email from our customer care team confirming the return has been approved and the refund is being processed.

Upon approval of the refunds, we will promptly process a credit to your credit card within 5-7 business days.

Should the return be rejected because item(s) was not received in an acceptable condition, our customer care team will contact you.

Refund Time Frame

If you are expecting a refund but it is not reflected in your bank account, first check your bank account again. Then proceed to contact your credit card company. It may take some time before your refund is officially posted.

If the refund has not posted within 10 days of the refund confirmation email, please contact us at customercare@sobremezza.com.


Sale Items

Products purchased on Sale are not eligible for a refund. Only regular priced items may be refunded.


EXCHANGES

Only defective products are eligible for exchange and must be replaced with the same item.  If you need to exchange it for the same item, send us an email at customercare@sobremezza.com and send your item to: Sobremezza 5757 Blue Lagoon Drive, Suite 110 Miami, Florida 33126.

We take pride in our packaging to assure the product arrives intact and to your satisfaction therefore, Sobremezza is not responsible for damage caused by the shipper. Please refer to our Shipping Policy.


Return & Exchange Shipping Costs

Sobremezza will only be responsible for shipping costs if you have received a notification whereby, we acknowledge an error or defect on our part that resulted in a return or exchange.

To the contrary, the customer will be responsible for paying shipping costs when returning your item.

Exchange delivery time will vary depending our the customer’s location.

If you are returning or exchanging an item(s) with a value of over $75, we recommend utilizing a shipping provider that facilitates a tracking number and insurance. Sobremezza cannot guarantee receipt of a returned item without a tracking number.

Returns & Refund Policy – Please refer to our Return & Refund Policy for detailed information about options and procedures for returning your order.