Thank you for your Sobremezza purchase. Following are the terms and conditions of our Shipping Policy.
- All orders are processed within 1-2 business days. Orders are not shipped on weekends or holidays.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
- Shipping charges for your order will be calculated and displayed at checkout.
- Delivery time will depend on the Shipment method you have chosen.
- Delivery delays can occasionally occur.
- Shipment to P.O. boxes or APO/FPO addresses are not available since products can be damaged.
- You will receive a Shipment Confirmation email once your order has shipped.
- Sobremezza is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
- Please save all packaging materials and damaged goods before filing a claim.
- International Shipping Policy - We currently do not ship outside the U.S.
Sobremezza takes pride in customer satisfaction.
If you are not satisfied with your order, you may return an item for a refund or exchange within 30 days of purchase. For the product to be eligible for return or exchange, it must be returned in its original packaging, unopened, unused, and in its original condition.
In order to process your return, we require a receipt or proof of purchase.
To return your product for a refund, you must request authorization from our team. You can contact us at email@example.com or via phone at 305-269-7100. Once authorized, mail your product to:
5757 Blue Lagoon Drive, Suite 110
Miami, Florida 33126
Upon receipt of your return, the product will be inspected and you will receive an email from our customer care team confirming receipt of the returned item. Once your return is approved you will receive an email from our customer care team confirming the return has been approved and the refund is being processed.
Upon approval of the refunds, we will promptly process a credit to your credit card within 5-7 business days.
Should the return be rejected because item(s) was not received in an acceptable condition, our customer care team will contact you.
Refund Time Frame
If you are expecting a refund but it is not reflected in your bank account, first check your bank account again. Then proceed to contact your credit card company. It may take some time before your refund is officially posted.
If the refund has not posted within 10 days of the refund confirmation email, please contact us at firstname.lastname@example.org.
Products purchased on Sale are not eligible for a refund. Only regular-priced items may be refunded.
Only defective products are eligible for exchange and must be replaced with the same item. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Sobremezza 5757 Blue Lagoon Drive, Suite 110 Miami, Florida 33126.
We take pride in our packaging to assure the product arrives intact and to your satisfaction therefore, Sobremezza is not responsible for damage caused by the shipper. Please refer to our Shipping Policy.
Return & Exchange Shipping Costs
Sobremezza will only be responsible for shipping costs if you have received a notification whereby, we acknowledge an error or defect on our part that resulted in a return or exchange.
On the contrary, the customer will be responsible for paying shipping costs when returning your item.
Exchange delivery time will vary depending on the customer’s location.
If you are returning or exchanging an item(s) with a value of over $75, we recommend utilizing a shipping provider that facilitates a tracking number and insurance. Sobremezza cannot guarantee receipt of a returned item without a tracking number.
Returns & Refund Policy – Please refer to our Return & Refund Policy for detailed information about options and procedures for returning your order.
PRIVACY & SECURITY POLICY - Effective: February 1, 2021
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
We only collect the personal information you choose to provide. When you register on our site, place an order, or subscribe to our newsletter some of your personal information is required. You may be asked to enter your name, email address, mailing address, phone number, or credit card information. You may visit our site anonymously by declining to engage in any of these interactions.
The information you provide us may be used to send a personalized newsletter, promotional messages, process a transaction, provide you with order status, and improve our site.
Note: You may unsubscribe from our newsletter or promotional messages by following the unsubscribe instructions located at the bottom of each email.
The information you submit to us, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or requested service.
All data submitted is transmitted via HTTPS (TLSv1.2). Any data submitted in relation to a purchase is also encrypted before being sent to our payment gateway provider for authorization. We employ a variety of measures to protect your personal information when it is submitted to our site. The payment gateway provider is required by law to keep this information confidential. We do not store any financial information (credit cards, social security numbers, etc.) on our servers. The personal information we do store on our servers (name, address, email, phone number, etc.) is protected by standard industry-wide security measures. Compromising the security measures employed by us or by our payment gateway provider is punishable by law.
Internet fraud is a serious matter. We encourage you to be cautious about submitting your financial information online and to vet any organization which purports to protect your information. If you feel that you have been the victim of fraudulent purchase activity through our store, please contact your bank (or related financial institution) immediately. Unless instructed not to by your financial institution, contact us next. If the questionable transaction is “pending” there is a chance we can cancel it before any money has been exchanged. If the payment has been processed, please contact us so that we can put a hold on it before it gets shipped. We will do everything in our power to prevent the processing of fraudulent orders, inclusive of contacting you by phone or email to verify your payment and shipping information.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential and so long as they agree to comply with our policies. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses, but is refreshed periodically.
In compliance with the requirements of GDPR (General Data Protection Regulation), we allow customers to manage their personal data, request we cease processing their personal data, request access to any of their personal data for whatever use they see fit, request we remove their personal data entirely.
Customers and site visitors interested in any of the above should email firstname.lastname@example.org and we will gladly assist you.
We reserve the right to change these policies at any time. Please contact us at email@example.com if you have any questions about the above information.