Policies

Sobremezza takes pride in customer satisfaction.

If you are not satisfied with your order, you may return an item for a refund or exchange within 30 days of purchase. For the product to be eligible for return or exchange, it must be returned in its original packaging, unopened, unused, and in its original condition.

In order to process your return, we require a receipt or proof of purchase.

REFUNDS

To return your product for a refund, you must request authorization from our team. You can contact us at customercare@sobremezza.com or via phone at 305-269-7100. Once authorized, mail your product to:

Sobremezza
5757 Blue Lagoon Drive, Suite 110
Miami, Florida 33126

Upon receipt of your return,  the product will be inspected and you will receive an email from our customer care team confirming receipt of the returned item. Once your return is approved you will receive an email from our customer care team confirming the return has been approved and the refund is being processed.

Upon approval of the refunds, we will promptly process a credit to your credit card within 5-7 business days.

Should the return be rejected because item(s) was not received in an acceptable condition, our customer care team will contact you.

Refund Time Frame

If you are expecting a refund but it is not reflected in your bank account, first check your bank account again. Then proceed to contact your credit card company. It may take some time before your refund is officially posted.

If the refund has not posted within 10 days of the refund confirmation email, please contact us at customercare@sobremezza.com.

Sale Items

Products purchased on Sale are not eligible for a refund. Only regular-priced items may be refunded.

EXCHANGES

Only defective products are eligible for exchange and must be replaced with the same item.  If you need to exchange it for the same item, send us an email at customercare@sobremezza.com and send your item to: Sobremezza 5757 Blue Lagoon Drive, Suite 110 Miami, Florida 33126.

We take pride in our packaging to assure the product arrives intact and to your satisfaction therefore, Sobremezza is not responsible for damage caused by the shipper. Please refer to our Shipping Policy.

Return & Exchange Shipping Costs

Sobremezza will only be responsible for shipping costs if you have received a notification whereby, we acknowledge an error or defect on our part that resulted in a return or exchange.

On the contrary, the customer will be responsible for paying shipping costs when returning your item.

Exchange delivery time will vary depending on the customer’s location.

If you are returning or exchanging an item(s) with a value of over $75, we recommend utilizing a shipping provider that facilitates a tracking number and insurance. Sobremezza cannot guarantee receipt of a returned item without a tracking number.

Returns & Refund Policy – Please refer to our Return & Refund Policy for detailed information about options and procedures for returning your order.

PRIVACY & SECURITY POLICY - Effective: February 1, 2021

This Privacy Policy applies to any website, application, feature, widget, or another online service that is owned or controlled by Sobremezza LLC.

At Sobremezza, accessible at www.sobremezza.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that are collected and recorded by www.sobremezza.com and how we use it.

This privacy policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect on www.sobremezza.com. This policy is not applicable to any information collected offline or via channels other than this website.

CONSENT

By using our website, you hereby consent to our Privacy Policy and agree to its terms. By accessing, using, or otherwise interacting with any part of our site, or by otherwise providing Personal Information to Sobremezza, you agree to be bound by the terms of this Policy and the applicable Terms of Use which govern your use of this site.

INFORMATION GATHERING

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

We only collect the personal information you choose to provide. When you register on our site, place an order, or subscribe to our newsletter some of your personal information is required. You may be asked to enter your name, email address, mailing address, phone number, or credit card information. You may visit our site anonymously by declining to engage in any of these interactions.

INFORMATION USAGE

The information you provide us may be used to send a personalized newsletter, promotional messages, process a transaction, provide you with order status, and improve our site.

Note: You may unsubscribe from our newsletter or promotional messages by following the unsubscribe instructions located at the bottom of each email.

The information you submit to us, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or requested service.

INFORMATION PROTECTION

All data submitted is transmitted via HTTPS (TLSv1.2). Any data submitted in relation to a purchase is also encrypted before being sent to our payment gateway provider for authorization. We employ a variety of measures to protect your personal information when it is submitted to our site. The payment gateway provider is required by law to keep this information confidential. We do not store any financial information (credit cards, social security numbers, etc.) on our servers. The personal information we do store on our servers (name, address, email, phone number, etc.) is protected by standard industry-wide security measures. Compromising the security measures employed by us or by our payment gateway provider is punishable by law.

FRAUD PREVENTION

Internet fraud is a serious matter. We encourage you to be cautious about submitting your financial information online and to vet any organization which purports to protect your information. If you feel that you have been the victim of fraudulent purchase activity through our store, please contact your bank (or related financial institution) immediately. Unless instructed not to by your financial institution, contact us next. If the questionable transaction is “pending” there is a chance we can cancel it before any money has been exchanged. If the payment has been processed, please contact us so that we can put a hold on it before it gets shipped. We will do everything in our power to prevent the processing of fraudulent orders, inclusive of contacting you by phone or email to verify your payment and shipping information.

COOKIES

Like any other website, sobremezza.com uses ‘cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information. We use cookies to help us remember you, process items in your shopping cart, and compile aggregate data about site traffic and site interaction so that we can provide a better site experience. Learn more about cookies.

THIRD PARTIES

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential and so long as they agree to comply with our policies. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses, but is refreshed periodically.

GDPR COMPLIANCE

In compliance with the requirements of GDPR (General Data Protection Regulation), we allow customers to manage their personal data, request we cease processing their personal data, request access to any of their personal data for whatever use they see fit, request we remove their personal data entirely.

Customers and site visitors interested in any of the above should email customercare@sobremezza.com and we will gladly assist you.

PRIVACY POLICY

This online privacy policy applies to information collected through our website and not information collected offline. By using our site, you consent to our Terms & Conditions and Privacy & Security policies. By placing an order through our site you consent to our Customer Service policies.

We reserve the right to change these policies at any time. Please contact us at customercare@sobremezza.com  if you have any questions about the above information.